Welcome to Car Hire Solihull. These Terms of Service govern your access to our website and vehicle rental offerings. By using our services, you agree to these terms.
Rental Terms
All vehicle rentals come with a comprehensive Rental Agreement, which is provided at the time of booking confirmation or upon vehicle collection. This document outlines the specific terms, conditions, insurance information, charges, and your responsibilities related to the rental. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will take priority.
Eligibility Criteria
Renting a vehicle requires:
- To rent a vehicle from Car Hire in Solihull, drivers must be at least 21 years old, although age restrictions may vary depending on the vehicle type and additional fees may apply for those under 25. A valid driving licence suitable for the vehicle category, along with identification and proof of address, is required. Valid payment information and a security deposit must be provided, along with any other specific requirements outlined in the Rental Agreement.
Booking and Payment Details
- Reservations can be made via our website, over the phone, or directly at our Solihull office. A deposit may be required to confirm your booking. The remaining balance and a security deposit are generally payable upon vehicle pickup. All prices are listed in British Pounds (£) and include VAT as applicable. We accept major credit and debit cards, with secure processing through trusted payment services.
Vehicle Pickup and Drop-off
- At the time of vehicle collection, a thorough inspection is required to identify any pre-existing damage, which must be reported without delay. A detailed vehicle condition report will be completed and signed by both parties. It is your responsibility to return the vehicle in the same condition as it was collected, factoring in normal wear and tear. Any new damage will be evaluated and charged accordingly. The vehicle should be returned with the same fuel level as at the start of the rental; refueling fees will apply if the fuel level is lower. Late returns may incur extra charges, so please inform us promptly if you expect to return the vehicle late. You will be liable for any parking fines, traffic violations, or related charges incurred during the rental period, along with an administrative fee.
Insurance and Liability Overview
- Basic third-party insurance is included with every vehicle rental. Detailed coverage information and excess amounts can be found in the Rental Agreement. Additional insurance options may be available to limit your financial liability. It is advisable to review these options thoroughly. You will be liable for damages or losses up to the insurance excess, unless you opt for additional coverage. Damage resulting from negligence, misuse, or violation of these Terms remains your responsibility, regardless of any insurance policy.
Cancellation and Modifications
Cancellation and amendment policies differ depending on the type of booking and the notice period provided. For specific information, please refer to your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows could incur additional charges.
Prohibited Activities
Prohibited vehicle uses:
- The vehicle may not be used for any illegal activities or purposes. This includes racing, rallying, off-roading, or engaging in any dangerous maneuvers. Transporting hazardous materials is prohibited. Sub-letting the vehicle or permitting unauthorized drivers is not allowed. Driving under the influence of alcohol or drugs is strictly forbidden. The vehicle must not be used for purposes it was not designed for, and passengers must not exceed the specified limits. Driving beyond the agreed geographical area requires prior authorization.
Breach of these terms may lead to rental termination and extra fees.
Liability Restrictions
To the fullest extent allowed by English and Welsh law, Car Hire in Solihull is not responsible for indirect, incidental, special, or consequential damages, including loss of profits, data, or business that may result from your use of our services. Our total liability for any claims will not exceed the rental amount paid in the previous 12 months. This limitation does not apply to liability for death or personal injury due to negligence or fraud.
9. Local Legal Framework
These Terms are governed by the laws of England and Wales. Disputes will fall under the exclusive jurisdiction of the relevant courts in this region.
10. Term Modifications
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of the new Terms.
Contact Details
For inquiries regarding these Terms, please reach out to us:
Solihull Car Hire Solutions
Riverside Way, Solihull B91 3GJ, United Kingdom
Contact Number::
441213690227